Vivo V50
Photography focused
Rp 5.999.000
AI agent for commerceENTERPRISE-GRADE AGENTIC AI PLATFORM
Turn every customer question into asale, a solution, or a loyal customer.
Meet GANES AI — an intelligent assistant experience that helps customers discover, decide, and get answers, connected to the products and information that matter to your business.
ganes / product experience / demo
Customer AI Assistant
Active previewExample interaction · Gadget & Electronics
Ganes AssistantHere to help you find the right fit
I'm looking for a smartphone under Rp 6 million with a good camera.
Of course! Here are two illustrative picks based on your budget and camera preference.
OPPO Reno15
Everyday performance
Rp 5.799.000
Ask a follow-up question…
Context-aware guidanceConnected to business data
Flexible use cases
Branded interactions
Connected sources
- Product Catalogue
- Knowledge Base
- Inventory
Connected knowledge
Built for different industries.
Designed around real needs.
- Beauty
- Grocery
- Electronics
- Financial Services
Why choose
Explore the core capabilities that shape how GANES engages with customers and your business data.
Sells, not just answers
GANES recommends the right product, builds the basket and suggests what goes with it — so conversations end in checkout, not a dead end.
Custom experience
Grounded in your data
Every answer comes from your catalogue, inventory, POS and knowledge base. No made-up products, prices or promises.
Guided discovery
Your brand, your voice
Design a persona with its own name, tone and personality that customers recognise and trust.
Business context
Built for regulated industries
Guardrails, audit trails and human handover make GANES ready for banking, securities and enterprise retail.
Responsible control
How GANES works
From your data to a live AI agent in four steps.
Business data sourcesCataloguesDocumentsApps
GANES AI
Business-aware interaction layer
Discover
Explore products
Recommend
Guide choices
Support
Find answers
GANES combines a retail-trained language model, semantic search and your real-time business data into one agent that can understand, recommend and act.
- 01
Connect
GANES links to your product catalogue, inventory, POS, CRM and content (FAQs, manuals, policies) through ready-made connectors or API.
- 02
Understand
Our embedding and retrieval engine turns products and documents into meaning — so GANES understands "something for oily skin under 200k" or "a laptop for video editing", not just keywords.
- 03
Converse
Your branded persona talks with customers in natural language across web, app, chat and messaging, in multiple languages.
- 04
Act & learn
GANES recommends, adds to cart, checks stock, opens tickets or hands over to a human. Every conversation feeds analytics and continuous improvement.
How GANES works
From your data to a live AI agent in four steps.
GANES combines a retail-trained language model, semantic search and your real-time business data into one agent that can understand, recommend and act.
- 01
Connect
GANES links to your product catalogue, inventory, POS, CRM and content (FAQs, manuals, policies) through ready-made connectors or API.
- 02
Understand
Our embedding and retrieval engine turns products and documents into meaning — so GANES understands "something for oily skin under 200k" or "a laptop for video editing", not just keywords.
- 03
Converse
Your branded persona talks with customers in natural language across web, app, chat and messaging, in multiple languages.
- 04
Act & learn
GANES recommends, adds to cart, checks stock, opens tickets or hands over to a human. Every conversation feeds analytics and continuous improvement.
Business data sourcesCataloguesDocumentsApps
GANES AI
Business-aware interaction layer
Discover
Explore products
Recommend
Guide choices
Support
Find answers
Solutions / by use case
Made for the way your business works.
GANES adapts to your business goal and your industry. Explore solutions by use case or by industry.
- Use case 01
Product Discovery & Recommendation
Be the expert advisor for every shopper, on every visit.
Guide customers from "I’m not sure what I need" to the right product with conversational, personalised recommendations.
GANES AIIllustrative conversationWhat should I choose for travel photography?
Let’s narrow it down by budget, camera preferences, and the features that matter most to you.
- Understand intent
- Compare options
- Suggest matches
- Use case 02
Basket Growth & Cross-Sell
Grow every basket with recommendations customers actually welcome.
GANES suggests complementary products, bundles and upgrades at the right moment — naturally, inside the conversation.
GANES AIIllustrative conversationI picked this smartphone. What else might I need?
You might consider a protective case and a compact charger that work with the phone you selected.
- Relevant bundles
- Add-on suggestions
- Use case 03
Customer Support & Troubleshooting
Resolve questions instantly — and turn support into a sales channel.
From order status and returns to product set-up and troubleshooting, GANES handles routine support 24/7 and hands complex cases to your team with full context.
GANES AIIllustrative conversationMy device is not charging. What can I check?
Start by checking the cable and charging port. I can help you go through the next steps one by one.
- Support knowledge
- Troubleshooting
- Next-step guidance
- Use case 04
Demand Forecast & Inventory
Know what customers want before they buy it.
Explore how demand signals and inventory information could support planning and availability decisions.
GANES AIIllustrative conversationWhich products should I review for next week?
I can help surface demand patterns and inventory context for a closer business review.
- Demand signals
- Inventory context
- Planning support
- Use case 05
Bank & Securities
A trusted AI assistant for financial customers — with compliance built in.
Help customers find product information and service guidance with clearly defined financial-service response boundaries.
GANES AIIllustrative conversationWhere can I read about investment account fees?
I can guide you to the relevant published fee information and explain the terms available in the approved knowledge base.
- Information access
- Clear boundaries
- Customer guidance
Solutions / by industry
Every industry has its own conversation.
Explore how GANES could be tailored to different shopping and customer journeys.
01
Beauty & Cosmetics
Recommend the right products for each skin type, concern and routine — online, in-app and at the counter.
Explore Beauty Solutions
02
Grocery & Supermarket
Help customers plan meals, find products fast and shop on budget — while you forecast demand more accurately.
Explore Grocery Solutions
03
Gadget & Electronics
Translate specs into real-life benefits, compare models clearly and support customers long after purchase.
Explore Electronics SolutionsIntegrations & guardrails
A digital convergence company building practical AI.
eWIDEPLUS develops AI-driven platforms that make digital services more personal, intelligent and useful — and GANES is our AI agent for commerce and finance.
AI EXPERIENCE
Catalogue
POS
Inventory
Apps
- POS Systems
- Product Catalogue
- Inventory Data
- Business Apps
Safety and guardrails can define appropriate response boundaries. Exact integration coverage and controls depend on the approved implementation scope.
